FAQs

  • What happens if I need a record after you have taken the files for scanning?

    We know how important it is to have your documents accessible to your staff. Simply contact us via phone, email, or text message and our team will work to pull the file and either scan the document or deliver the physical file back to you. If you are using one of our secure cloud services, we can deliver the file to the cloud providing you with instant access to the record.

  • How long will it take to digitize my files?

    There are many factors that determine how quickly we can digitize your records. Some of those factors are the number of staples in the documents, the total number of pages, how many data elements need to be extracted, and what type of records you have. Ultimately, the best estimation can be given once we determine these factors. Rest assured our team will do everything we can to process your records as quickly as possible.

  • How can I figure out how many pages I have?

    The majority of our customers store their document in a standard 15-inch bankers box (1.2 cubic foot). These boxes generally hold approximately 2,500-3,000 pages per box. Other customers are still storing them in filing cabinets. As an industry average, we estimate about 130 pages per linear inch. To really get a better sense of how many pages you have, please use our FREE quoting tool .

  • What options do we have for physical records once the files are digitized?

    Once your files are digitized, we have a few options that you can chose for the physical records. These days most customers are opting to have Inception shred the physical files. Inception can also send the records to our secure warehouse for long-term storage. A third option is to have the physical records returned to your facility.

  • Once the files are scanned, how do I get the documents?

    Once we are scanning your records, we can deliver them to you in a variety of ways. One of the most popular methods is to deliver to one of Inception’s Cloud-based Document Management services. Do you use Microsoft Sharepoint? We can deliver images directly to your Sharepoint instance. We can also deliver images on an encrypted drive or to your line of business system.

  • How much will it cost to digitize my paper files?

    This question is usually where customers start. There are many factors that determine pricing. Some of those factors include the total number of pages, paper size, the quality of the documents and what data needs to be extracted. How the data is delivered can also impact the pricing.

  • How do we get our documents to you?

    Inception can come in and pick up your records. If you are not located in our immediate area, we can help arrange a secure pick up providing the necessary resources to properly transport and track your boxes while enroute to our facility.

  • How do I get started with workflow in my organization?

    Inception Technologies can help you get started. It is not uncommon to feel lost or confused as to where you should start. Our team will work with you to identify your workflows and provide a solution to implement and automate your business processes.

  • Do I need to run the workflows on my own servers?

    The answer is no. With cloud and web applications that are continuously being developed, your workflows can move to the cloud so that during shut-downs, disasters, or pandemics, your organization can stay up and running. This enables remote workers to work from home or the road and get work done.

  • How much will workflow cost to implement?

    While there is no magic formula that can answer this question, the simple fact is that costs have come down dramatically with the advent of iPaaS (Platform as a Service) that enables applications to communicate without having custom connections built. This low/No Code approach is the latest advancement in the world of document management and workflow.